ATLANTIS PLATFORM: REFUND POLICY

This Refund Policy outlines the terms and conditions regarding refunds for our software subscription and services ("Services") provided by Atlantis4Bilisim (“we,” “our,” or “us”). By purchasing our Services, you agree to the terms outlined in this policy.

You hereby declare that you have read and understood all terms and conditions of this Agreement in its entirety. It is expressly accepted that the language of this Agreement is Turkish, and you waive any rights to require the localization of the Agreement in accordance with any applicable laws or regulations that may require the signing, delivery, or retention of original (non-electronic) or non-electronic records (unless prohibited by applicable laws). If you wish to send any notification to Atlantis Platform under this Agreement, it should be sent to: info@atlantisplatform.com.

IF YOU DO NOT ACCEPT ALL TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MUST IMMEDIATELY CEASE USING THE SOFTWARE.

BY CONTINUING TO DOWNLOAD, INSTALL OR USE THIS SOFTWARE, OR BY RECEIVING A LICENSE KEY FOR THIS SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, CLICK "I DO NOT ACCEPT", DO NOT INSTALL OR USE THE SOFTWARE, AND DELETE THE SOFTWARE FROM YOUR COMPUTER SYSTEM. BY INSTALLING OR USING THE SOFTWARE OR CLICKING ON THE "I ACCEPT" BUTTON, ON BEHALF OF YOURSELF AND YOUR EMPLOYER, YOU CONFIRM THAT YOU HAVE CAREFULLY READ THIS SOFTWARE SUBSCRIPTION AGREEMENT, AND YOU AND YOUR EMPLOYER AGREE TO BE BOUND BY THIS AGREEMENT. YOUR EMPLOYER HAS INFORMED YOU OF THE RELEVANT TERMS OF THIS AGREEMENT THAT MAY BE BINDING ON YOU. THIS AGREEMENT WILL GOVERN THE INSTALLATION AND USE OF THE SOFTWARE PLACED ELECTRONICALLY.

 

1. Refund Eligibility
(a) You are eligible for a refund if you request it within 14 days of your initial purchase date.
(b) After 14 days from the date of purchase, no refunds will be issued. By purchasing, you acknowledge and accept this condition.



2. Requesting a Refund
(a) To request a refund, please contact our support team at info@atlantisplatform.com.
You must include your order number and the reason for the refund request.
(b) Refund requests made after the 14-day period will not be considered.


3. Accepted Reasons for Refunds
Refunds will be processed for the following reasons:
(a) The software or service did not perform as described.
(b) Issues that could not be resolved after our technical support team has been contacted.


4. Refund Process
(a) Upon receipt of your refund request, we will review your case. If approved, we will process your refund within 14 business days.
(b) Refunds will only be issued to the original payment method used during the purchase.


5. Language Clause
(a) It is expressly accepted that the language of this Agreement is Turkish, and you waive any rights to require the localization of the Agreement in accordance with any applicable laws or regulations that may require the signing, delivery, or retention of original (non-electronic) or non-electronic records (unless prohibited by applicable laws). If you wish to send any notification to Atlantis Platform under this Agreement, it should be sent to: info@atlantisplatform.com


6. Non-Returnable Items
Certain products and services may not qualify for a refund. This includes but is not limited to:
(a) Digital services that have been fully utilized or consumed.
(b) Any product or service after it has been accessed or downloaded.


7. Changes to This Refund Policy
(a) We may update and change this Refund Policy from time to time. Changes will be effective immediately upon posting the new policy on our website. We encourage you to check this page periodically for updates.


8. Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us: Email: info@atlantisplatform.com Address: Ugur Mumcu 1659 Yenimahalle/Ankara/Türkiye